Refund Policy – Digital Soull
At Digital Soull, we strive to deliver exceptional services and ensure customer satisfaction. Our refund policy outlines the conditions under which refunds may be granted and the process for requesting one. By signing up for our services, you agree to this policy.
Scope of the Refund Policy
This policy applies to all services offered by Digital Soull and any associated websites owned or operated by us. It does not cover third-party service providers, goods, or external websites linked to Digital Soull’s platforms.
Our goal is to address service-related concerns and work toward practical resolutions. Refunds are considered only in uncontrollable situations and after all resolution attempts have been made.
Refund Eligibility
Refund eligibility depends on the nature of the service and the specific terms outlined in our agreement. Below are the key conditions:
- Full Refund: If the project has not started or if the design style has not been approved, you are eligible for a full refund.
- Partial Refund: If a design style has been approved but the project is incomplete or does not meet expectations, a partial refund may be granted.
- No Refund: Once the project has been completed and uploaded to the server, no refunds will be provided.
In cases of incomplete projects, refunds will be limited to the value of the unfinished portion of the service.
Refund Process
Refunds will be processed according to predefined timelines and through designated payment channels.
For any questions or concerns about our refund policy, feel free to contact us at info@digitalsoull.com.
Policy Updates
Digital Soull reserves the right to modify this policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed about any changes.
At Digital Soull, we are committed to resolving your concerns and ensuring a positive experience with our services.